AI Receptionist · Always On
An AI Agent That Runs Your Front Desk After Hours
An AI medical receptionist handles patient inquiries, appointment reminders, no-show follow-ups, and rebooking automatically — 24 hours a day, without any additional staff. Delegate9 is set up in one week and runs quietly in the background of your existing practice.
01What It Handles
The front-desk work that doesn't need a human
Most inbound volume is routine: when are you open, do you take my insurance, I need to reschedule, I missed my appointment, can I book a new-patient visit. The AI receptionist answers these instantly over text and web chat, books and reschedules directly on your calendar, and captures new-patient leads the moment they arrive — at 9 PM on a Tuesday or 11 AM on a Saturday.
- Answers common questions (hours, location, insurance, prep) instantly.
- Books, confirms, and reschedules appointments around the clock.
- Captures and qualifies after-hours new-patient inquiries before they shop a competitor.
- Runs reminders and no-show recovery in the same workflow.
02What It Doesn't
Where it stops and a human takes over
An AI receptionist is not a clinician. Anything that may be a medical emergency, any request for clinical advice beyond scheduling and intake, and any behavioral-health crisis is escalated immediately to your on-call clinician, a crisis line, or 911. These escalation rules are hard-coded into every deployment.
- Possible emergencies route to 911 / on-call instantly.
- Clinical advice beyond intake is handed to licensed staff.
- Complex or sensitive cases escalate with full context.
03Compliance & Setup
HIPAA-compliant, and it fits your existing stack
The agent runs on a BAA-covered, encrypted platform with audit logging, keeps PHI out of plain channels, and captures the consent you need. It connects to your existing scheduler and phone/SMS number, so patients reach you the way they already do — there's just always someone (something) ready to respond.
04The ROI
What 24/7 coverage costs — and replaces
Practices miss 30–40% of inquiries that arrive after 5 PM, and a traditional answering service runs $200–$500/month in minimums plus per-call fees. An AI receptionist covers the same ground for less and never sleeps.
| After-hours inquiries currently missed | 30–40% |
| Answering service / virtual receptionist | $500–$1,500 / mo |
| Delegate9 AI receptionist | Flat monthly fee |
| Concurrent conversations handled | Unlimited |
The captured after-hours new patients alone typically cover the cost several times over.
Pricing
One flat monthly fee for always-on coverage. We deploy in about a week and your team keeps working exactly as it does today.
- Predictable monthly pricing — no per-call metering.
- Live in roughly one week on your existing number and scheduler.
- Replaces or augments your answering service.
Frequently Asked Questions
What practice owners ask us most
Can an AI really replace my answering service?
For routine scheduling, FAQs, and intake — yes, completely, at a fraction of the cost. For emergencies and clinical triage, it escalates to a human immediately. Most practices run a hybrid: the AI handles 70–85% of volume autonomously and the rest routes to on-call staff.
Will patients know they're talking to an AI?
Yes. The agent is transparent that it's an automated assistant for your practice. It's fast, accurate, and available — which patients prefer to a voicemail or a Monday-morning callback.
Is it HIPAA-compliant?
Yes. It runs on a BAA-covered, encrypted platform with audit logging, keeps PHI out of plain SMS, and captures dual HIPAA/TCPA consent.
How does it handle emergencies?
Hard-coded escalation. Any signal of a medical emergency or behavioral-health crisis is routed to 911, a crisis line, or your on-call clinician immediately — the AI never tries to manage those itself.
Keep reading